Return and Refund Policy

At Dealzara, we aim to provide a clear and straightforward return and refund process.

Returns

Dealzara offers a standard 30-calendar-day return window from the date of delivery for eligible products.

To request a return, contact [email protected] within 30 calendar days of receiving your order.

Products must be unused and in their original condition, without alteration or damage after delivery. Original components, accessories, and packaging should be included where reasonably possible. Proof of purchase is required.

Contact customer service before returning any product. Once approved, we will provide the appropriate return address and instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact [email protected] as soon as reasonably possible, preferably within 7 calendar days.

Include your order number, a description of the issue, and clear photographs where applicable.

We will review your request and provide an appropriate resolution under applicable law, including repair, replacement, exchange, or refund.

This preferred reporting period does not restrict mandatory consumer rights.

Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs where permitted by applicable law.

If a product is confirmed to be damaged, defective, or incorrectly supplied due to our error, Dealzara will cover reasonable return shipping costs where required by law or agreed upon by customer service.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method within 5–10 business days after return inspection. Banks and payment providers may require additional time.

Original shipping charges for standard change-of-mind returns may be non-refundable, except where otherwise required by law.

Exchanges

Exchanges are subject to product availability and approval. If a replacement is unavailable, we may offer an appropriate alternative or refund under applicable law.

Items Not Eligible for Standard Change-of-Mind Returns

Where permitted by law, standard change-of-mind returns may be refused for products that have been used, altered, damaged after delivery, are missing essential components, or were personalized or custom-made.

For sofas, outdoor chairs, and tables, all original cushions, legs, hardware, and supplied components should be included where reasonably possible.

These conditions do not restrict mandatory rights concerning defective or incorrectly supplied products.

Order Cancellations

Contact [email protected] as soon as possible to request cancellation or modification.

We will make reasonable efforts to accommodate requests before processing or dispatch. Once shipped, cancellation or modification may no longer be possible through the standard order process.

Mandatory statutory rights remain unaffected.

Contact Information

Brand Name: Dealzara

Company Name: Guangzhou Ruipiao Trading Co., Ltd.

Email: [email protected]

Business Address: Room 302, No. 1 Songde Road, Dongchong Town, Nansha District, Guangzhou, Guangdong 511453, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)