Warranty Policy

At Dealzara, we are committed to providing quality furniture and fair support for product quality concerns.

Warranty Coverage

This policy applies to sofas, sectional sofas, sleeper sofas, reclining furniture, outdoor chairs, end tables, coffee tables, nightstands, and related furniture purchased from Dealzara.

Dealzara does not provide an additional voluntary commercial warranty period for these collections. This does not affect statutory warranties, consumer guarantees, or mandatory legal rights applicable to your purchase.

Product Quality Issues

If a product arrives with a manufacturing defect, missing component, broken part, or other quality issue, contact customer service.

For sofas and sectional sofas, quality issues may include defective frames, faulty structural joints, damaged upholstery upon delivery, or defective supplied components.

For sleeper sofas and powered reclining furniture, manufacturing defects affecting the supplied sleeping, reclining, adjustment, or electrical mechanisms may qualify for appropriate remedies under applicable law.

For outdoor chairs, quality concerns may include defective frames, damaged woven components, faulty joints, or missing supplied parts.

For end tables, coffee tables, and nightstands, quality issues may include defective legs, damaged structural joints, faulty drawers, or defective supplied components.

Products that materially differ from their descriptions are handled according to applicable consumer protection laws.

Proper Use and Care

Customers should follow the assembly, use, cleaning, and maintenance instructions supplied with each product.

Furniture must not exceed its stated weight limits. Reclining and sleeper mechanisms should be operated correctly. Electrical components should only be used as instructed.

Outdoor furniture should be protected from unsuitable weather exposure and maintained according to its material-specific care instructions.

Exclusions

Damage caused by misuse, accidents, improper assembly, unauthorized modification, overloading, unsuitable cleaning, or failure to follow product instructions is not considered a manufacturing defect.

Normal wear and tear, damage caused by improper handling, and material variations consistent with product descriptions are not covered by an additional voluntary commercial warranty.

These exclusions do not limit mandatory consumer rights or remedies under applicable law.

How to Submit a Claim

Contact [email protected] with your order number, product name, a description of the issue, and clear photographs or videos where applicable.

For visible damage upon delivery, please report the issue as soon as reasonably possible, preferably within 7 calendar days. This reporting period does not restrict statutory rights.

Contact customer service before returning a product.

Resolution

After reviewing your claim, Dealzara will provide an appropriate resolution under applicable law. Depending on the circumstances, this may include repair, replacement parts, replacement, or refund.

For confirmed defective or incorrectly supplied products, Dealzara will cover reasonable return shipping costs where required by law or agreed upon by customer service.

Contact Information

Brand Name: Dealzara

Company Name: Guangzhou Ruipiao Trading Co., Ltd.

Email: [email protected]

Business Address: Room 302, No. 1 Songde Road, Dongchong Town, Nansha District, Guangzhou, Guangdong 511453, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)