Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||1-3 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DealZara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dealzara.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was previously using a regular hose nozzle and was getting tired of squatting or bending to spray the root base of my plants to avoid spraying foliage. This wand is a perfect solution. I am 5'5" and with the telescoping wand extended to the longest adjustment, I can stand tall and easily get to all of my plants without damaging foliage/blooms. I like that the head can also be adjusted for different angles. One thing to be aware of is if you extend the wand, you will be exposing the part of the wand that has been lubricated so you might want to avoid touching it if you don't want to get oil/grease on your hands. Not a huge issue, just something to be aware of. I wish I had purchased one of these sooner!
Packaged very well. So easy to hold and to use. This sprayer is made very well, and seems like it is made to last, and last. Love that! I bought it to water the flowers, fruit, and veggies in my raised garden beds, and the telescoping feature and adjustable head allows me to easily water at the roots -- the best for the plants. I didn't imagine I would be so impressed with such a utilitarian item, but the quality and functionality have wowed me. Highly recommend this tool!
Really not much to say it does the job came as promised was easy to put on and I just bought it about 2 weeks ago but it looks like it'll be with us for a long time. Seems to be built well and was quick and fast to get came with everything needed. If for some reason I needed a second one I would get another just like it.
Waters beautifully. Not too much pressure. I love the on/off switch on the handle that can be used with a simple push/pull of your thumb. I like not having to squeeze a handle for the water to spray
I am very happy with this hose/water control. It feels like a very high quality control in ones hands. I was concerned that the spray was only a two step one as described however it is full control from a spray to a stream. I love it so far.
The nozzle is lightweight aluminum and seems reasonably sturdy. Water volume control is a nice feature. I was expecting to have to tighten the extension nut if it leaked, but didn’t have issues with just slight hand tightening.